1. Introduction

Welcome to Express Containers LLC ("Express Containers," "Company," "we," "our," or "us").

This Shipping & Delivery Policy explains how we process, schedule, and deliver shipping containers and related products purchased through our website or directly from Express Containers LLC. By placing an order with us, you agree to this Policy as well as our Terms & Conditions.

2. Delivery Area

Express Containers LLC proudly delivers shipping containers throughout the United States, subject to transportation availability and site accessibility.

Deliveries to remote, rural, or restricted locations may require additional transit time, specialized delivery equipment, or additional transportation charges.

If delivery to your location is not possible, we will notify you before your order is processed or dispatched.

3. Delivery Charges

Delivery costs are calculated based on several factors, including:

• Delivery location

• Container size and weight

• Type of container purchased

• Distance from the nearest delivery hub

• Accessibility of the delivery site

• Required unloading equipment

• Fuel and transportation costs

• Local delivery conditions

Delivery charges will be provided during checkout or included in your written quotation before your order is confirmed.

4. Order Processing

Orders begin processing only after:

• Full payment has been received and verified; or

• Alternative payment arrangements have been approved by Express Containers LLC in writing.

Estimated processing times are:

• Standard in-stock containers: 1–3 business days

• Modified containers: 7–21 business days

• Custom-built containers: 2–6 weeks

Processing times may vary depending on inventory availability, custom modifications, seasonal demand, freight scheduling, and weather conditions.

5. Estimated Delivery Times

After processing has been completed, estimated delivery times are generally:

Delivery AreaEstimated Delivery Time

Local deliveries1–3 business days

Within the same state2–5 business days

Neighboring states3–7 business days

Cross-country deliveries7–14 business days

Remote or rural areas10–21 business days

These delivery timeframes are estimates only and are not guaranteed.

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

• Severe weather

• Transportation disruptions

• Traffic conditions

• Mechanical breakdowns

• Carrier scheduling

• Inventory availability

• Government restrictions

• Natural disasters

• Customer scheduling requests

• Delivery site accessibility

If significant delays occur, we will make reasonable efforts to keep you informed.

6. Delivery Scheduling

When your order is ready for shipment, our delivery team or transportation partner will contact you, typically 24 to 72 hours before delivery, to schedule a delivery date and provide an estimated delivery window.

Unless alternative arrangements have been approved, an adult authorized to accept delivery should be present at the delivery location.

Missed delivery appointments may result in additional transportation, storage, or redelivery fees.

7. Customer Site Preparation

Customers are responsible for ensuring the delivery site is properly prepared before delivery.

The site should provide:

• Safe and legal access for delivery vehicles

• Adequate turning space for trucks and trailers

• Stable and level ground suitable for container placement

• Sufficient unloading space

• Clearance from trees, buildings, fences, power lines, and other obstacles

• Appropriate foundations or supports where required

• Compliance with local zoning regulations, building codes, permit requirements, and homeowners' association (HOA) rules

Express Containers LLC is not responsible for delays, failed deliveries, or additional costs resulting from inaccessible or improperly prepared delivery sites.

8. Customer Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Delivery address

• Contact name

• Telephone number

• Site access instructions

• Gate codes (if applicable)

• Delivery restrictions

• Preferred delivery contact

Providing incorrect or incomplete information may delay delivery and result in additional transportation or redelivery charges.

9. Unloading and Placement

Most shipping containers are delivered using specialized tilt-bed or roll-off trucks.

Customers must ensure sufficient space for:

• Delivery vehicle access

• Safe unloading

• Final container placement

If cranes, forklifts, or other specialized lifting equipment are required because of site conditions, additional charges may apply unless otherwise agreed in writing.

10. Delivery Inspection

Customers should inspect the container immediately upon delivery.

Please verify:

• Overall condition

• Correct container size

• Correct container type

• Quantity delivered

• Any visible transportation damage

Any visible damage, shortages, or discrepancies should be noted on the delivery receipt and reported to Express Containers LLC as soon as reasonably possible.

Failure to report visible issues promptly may affect eligibility for shipping-related claims.

11. Risk of Loss

Unless otherwise required by applicable law or agreed in writing, ownership and risk of loss transfer to the customer once the container has been successfully delivered to the agreed delivery location and accepted by the customer or the customer's authorized representative.

12. Delivery Delays

Express Containers LLC is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather

• Floods

• Hurricanes

• Tornadoes

• Snowstorms

• Traffic accidents

• Mechanical failures

• Transportation disruptions

• Labor shortages

• Port congestion

• Supply chain disruptions

• Government actions

• Public emergencies

• Other force majeure events

While we make every reasonable effort to meet estimated delivery schedules, delivery dates cannot be guaranteed.

13. Failed Deliveries

If delivery cannot be completed because of customer-related circumstances, including:

• Inaccessible property

• Unsafe delivery conditions

• Inadequate site preparation

• Incorrect delivery information

• Customer absence without prior arrangements

• Last-minute scheduling changes

Express Containers LLC reserves the right to charge additional fees for:

• Redelivery

• Return transportation

• Storage

• Additional labor

• Specialized equipment

14. Storage Charges

If delivery is delayed at the customer's request after the scheduled delivery date, storage fees may begin to accrue.

Where reasonably practicable, customers will be notified before storage charges are applied.

15. Customer Pickup

Where available, customers may arrange to collect purchased containers from a designated Express Containers LLC facility.

Customers or their authorized representatives may be required to present:

• Government-issued photo identification

• Order confirmation

• Proof of payment, if requested

Customers are responsible for ensuring their transportation equipment is suitable and complies with all applicable laws for transporting the purchased container.

16. International Deliveries

Unless otherwise agreed in writing, Express Containers LLC currently provides delivery services only within the United States.

Approved international shipments may be subject to additional freight charges, customs duties, import taxes, brokerage fees, and destination-country regulations, all of which remain the customer's responsibility unless otherwise agreed in writing.

17. Shipping Damage Claims

If shipping damage is discovered after delivery that could not reasonably have been identified during the initial inspection, customers should notify Express Containers LLC promptly and provide:

• Photographs of the damage

• Order number

• Delivery date

• Delivery address

• Description of the issue

Each claim will be reviewed individually, and an appropriate resolution will be determined in accordance with applicable law and our company policies.

18. Force Majeure

Express Containers LLC shall not be liable for delays or failure to perform its delivery obligations due to events beyond its reasonable control, including natural disasters, fires, floods, hurricanes, severe weather, pandemics, labor disputes, utility outages, government actions, transportation interruptions, acts of terrorism, civil unrest, and supply chain disruptions.

19. Changes to This Shipping & Delivery Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

Any changes become effective immediately upon publication on our website unless otherwise stated.

Your continued use of our website or purchase of our products after any updates have been posted constitutes acceptance of the revised Policy.

20. Contact Us

If you have any questions regarding this Shipping & Delivery Policy, please contact us:

Express Containers LLC

Address:
1350 N Colorado St, Suite 104
San Antonio, TX 78207
United States

Phone: +1 (970) 660-8128

Email: info@expresscontainersllc.com

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM (Central Time)
Saturday: 9:00 AM – 1:00 PM (Central Time)
Sunday: Closed