1. Introduction

Welcome to Express Containers LLC ("Express Containers," "Company," "we," "our," or "us").

We value your privacy and are committed to protecting the personal information you provide when visiting our website or using our products and services.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information, as well as the choices available to you regarding your information.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Company name

• Billing address

• Delivery address

• Email address

• Telephone number

• Payment information (processed securely through third-party payment providers)

• Purchase history

• Quote requests

• Customer support communications

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Operating system

• Device information

• Time zone

• Pages viewed

• Date and time of visits

• Referral websites

• Clickstream data

• Website usage statistics

Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to improve website functionality, analyze traffic, personalize your experience, and measure advertising effectiveness.

Please see our Cookie Policy for additional information.

3. How We Use Your Information

We use your information to:

• Process orders

• Respond to quote requests

• Deliver purchased products

• Provide customer support

• Verify customer identity

• Prevent fraud

• Process payments

• Improve our products and services

• Personalize website content

• Send order updates

• Provide shipping notifications

• Respond to inquiries

• Comply with legal obligations

• Improve website security

• Conduct internal business analytics

• Send promotional communications where permitted by law and with your consent when required

4. Legal Basis for Processing

Depending on your location and applicable law, we process personal information based on one or more of the following:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Your consent, where required by law

5. Payment Information

Payment information is processed securely by trusted third-party payment providers.

Express Containers LLC does not store complete credit card or debit card numbers on our servers.

Payment processors are responsible for handling payment information in accordance with their own privacy and security practices.

6. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Shipping and freight companies

• Payment processors

• Financial institutions

• IT service providers

• Website hosting providers

• Marketing service providers

• Analytics providers

• Professional advisors

• Government agencies when required by law

• Law enforcement authorities where legally required

Information is shared only as necessary to operate our business or comply with legal obligations.

7. Marketing Communications

With your consent where required, we may send promotional emails, newsletters, special offers, or marketing updates.

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in marketing emails

• Contacting us directly

Opting out of marketing communications does not affect transactional emails relating to your purchases or account.

8. Cookies

Our website uses cookies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Measure advertising performance

• Enhance user experience

• Improve security

You can control cookie settings through your browser. Disabling cookies may affect certain website features.

Additional details are available in our Cookie Policy.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Although we implement commercially reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfill orders

• Provide customer service

• Maintain business records

• Resolve disputes

• Enforce agreements

• Comply with legal, tax, and regulatory requirements

When information is no longer required, it is securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy laws, including the right to:

• Access personal information we hold about you

• Correct inaccurate information

• Request deletion of personal information

• Request a copy of your information

• Object to certain processing activities where applicable

• Withdraw consent where processing is based on consent

• Appeal certain privacy decisions where permitted by law

To exercise your rights, please contact us using the information provided below.

We may request verification of your identity before processing your request.

12. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights relating to:

• Access to personal information

• Correction of inaccurate information

• Deletion of personal information

• Limiting certain uses of sensitive personal information where applicable

• Non-discrimination for exercising privacy rights

We will honor applicable requests in accordance with California law.

13. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

15. International Users

Our website is operated in the United States.

If you access our website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

16. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such requests.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revisions become effective when posted on this page unless otherwise stated.

Your continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Express Containers LLC

Address:
1350 N Colorado St, Suite 104
San Antonio, TX 78207
United States

Phone: +1 (970) 660-8128

Email: info@expresscontainersllc.com

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM (Central Time)
Saturday: 9:00 AM – 1:00 PM (Central Time)
Sunday: Closed