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Returns & Refund Policy

1. Introduction

Welcome to Express Containers LLC ("Express Containers," "Company," "we," "our," or "us").

This Returns & Refund Policy explains the conditions under which products purchased from Express Containers LLC may be returned and when refunds may be issued. By purchasing products from us, you agree to this Policy in addition to our Terms & Conditions.

2. Return Eligibility

Customers may request a return only in accordance with the conditions outlined in this Policy.

To be eligible for a return:

  • The return request must be submitted within 7 calendar days of delivery.

  • The product must remain substantially in the same condition as delivered.

  • The product must not have been altered, modified, installed, damaged, or misused after delivery.

  • The product must remain at its original delivery location unless otherwise approved by Express Containers LLC.

  • The customer must provide proof of purchase.

Return approval is not automatic and all return requests are subject to inspection and review by Express Containers LLC.

3. Inspection Upon Delivery

Customers must inspect all products immediately upon delivery.

Any visible damage, shortages, incorrect products, or delivery issues should be:

  • Noted on the delivery documentation whenever possible.

  • Reported to Express Containers LLC as soon as possible.

  • Supported with photographs when applicable.

Failure to report visible delivery issues promptly may affect eligibility for return, replacement, or shipping claims.

4. Non-Returnable Products

The following products are generally not eligible for return or refund, except where required by applicable law:

  • Custom-built containers

  • Modified containers

  • Personalized containers

  • Container homes

  • Special-order products

  • Containers manufactured or modified to customer specifications

  • Products sold as "Final Sale"

  • Products sold "As-Is"

  • Products damaged after delivery by the customer

  • Products altered, repaired, or modified after delivery

  • Clearance or liquidation items identified as non-returnable

5. Used Container Condition

Customers acknowledge that used containers naturally contain signs of previous use, which may include:

  • Scratches

  • Dents

  • Surface rust

  • Repairs

  • Cosmetic imperfections

  • Normal wear and tear

These conditions are considered expected characteristics of used containers and do not constitute defects or grounds for return unless the delivered product materially differs from its advertised condition.

6. Return Authorization Required

Customers must obtain written authorization from Express Containers LLC before returning any product.

Unauthorized returns may be refused.

To request a return, customers should provide:

  • Full name

  • Order number

  • Delivery address

  • Description of the issue

  • Photographs where applicable

  • Contact information

7. Return Shipping & Transportation Costs

Unless the return is the result of an error by Express Containers LLC or a verified warranty issue, customers are responsible for:

  • Return transportation costs

  • Freight charges

  • Loading costs

  • Crane or equipment fees

  • Storage charges

  • Insurance during return transportation

  • Any other costs associated with returning the product

Because shipping containers are oversized products, return transportation expenses may be substantial.

8. Restocking Fees

Approved returns may be subject to a restocking fee of up to 20% of the original purchase price to cover inspection, handling, transportation coordination, administrative costs, and inventory processing.

Any applicable restocking fee will be communicated before the return is finalized.

9. Refund Eligibility

Refunds may be issued when:

  • A return has been approved and completed.

  • The returned product has been inspected by Express Containers LLC.

  • The returned product meets all return requirements.

  • The order is cancelled before production, customization, shipment, or delivery scheduling begins, where applicable.

Refund approval remains at the sole discretion of Express Containers LLC, subject to applicable law.

10. Partial Refunds

Partial refunds may be issued if:

  • The product is returned in a condition different from when delivered.

  • Components, accessories, or included items are missing.

  • Damage occurred after delivery.

  • Cleaning, repairs, or restoration are required.

  • Additional costs were incurred due to the customer's actions.

11. Refund Processing

Approved refunds will generally be issued using the original payment method unless otherwise required by law or agreed in writing.

Once approved, refunds are typically processed within 10 business days.

Actual posting times may vary depending on the customer's financial institution or payment provider.

12. Order Cancellations

Orders may be cancelled before shipment, production, customization, or delivery scheduling begins.

However:

  • Custom-built containers

  • Modified containers

  • Personalized products

  • Special-order items

may not be eligible for cancellation once work has commenced or materials have been ordered.

Non-refundable deposits may also apply in accordance with the Payment Policy or purchase agreement.

13. Exchanges

Exchanges may be offered at our discretion depending on inventory availability and the nature of the issue.

Exchange requests are subject to the same inspection and approval requirements applicable to returns.

14. Warranty Claims

Issues covered under an applicable warranty are governed by our separate Warranty Policy.

This Returns & Refund Policy does not replace, limit, or modify any warranty rights that may apply under law or under our Warranty Policy.

15. Refused Deliveries

If a customer refuses delivery for reasons not caused by Express Containers LLC, the customer may remain responsible for:

  • Delivery charges

  • Return freight charges

  • Storage fees

  • Administrative fees

  • Restocking fees

  • Any additional transportation expenses incurred

16. Fraud Prevention

Express Containers LLC reserves the right to deny returns, refunds, exchanges, or cancellations where fraud, abuse, unauthorized transactions, or violations of our policies are reasonably suspected.

17. Limitation of Rights

Nothing in this Policy limits or excludes any consumer rights that cannot be waived under applicable federal, state, or local laws.

Where applicable law provides additional rights, those rights shall prevail.

18. Changes to This Returns & Refund Policy

We may update this Returns & Refund Policy from time to time.

Any revisions become effective immediately upon publication on our website unless otherwise stated.

Continued use of our website after changes are posted constitutes acceptance of the revised Policy.

19. Contact Us

If you have any questions regarding this Returns & Refund Policy or wish to request a return, please contact us.

Express Containers LLC

Address:
1350 N Colorado St, Suite 104
San Antonio, TX 78207
United States

Phone: +1 (970) 660-8128

Email: info@expresscontainersllc.com

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM (Central Time)
Saturday: 9:00 AM – 1:00 PM (Central Time)
Sunday: Closed

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